1. Order Processing Time

All footwear orders undergo strict quality control and careful packaging prior to dispatch. Please allow 1–3 business days for order processing (excluding weekends and statutory holidays).

2. Shipping Methods & Estimated Transit Times

• Standard Insured Shipping: 5–8 business days (Free for orders over $87; flat-rate standard fee for orders under $87 calculated at checkout).
• Express Shipping: 2–4 business days (Available at checkout for expedited delivery).

Note: Delivery times are estimates and may vary slightly during peak shopping seasons or severe weather conditions.

3. Shipment Confirmation & Tracking

As soon as your package has left our fulfillment center, you will receive an automatic dispatch email containing your unique tracking number and carrier link. Please allow 24–48 hours for carrier scanning events to update.

4. Incorrect Shipping Addresses

Please double-check your shipping details at checkout. If you notice an error in your delivery address, contact us immediately at service@chenkecl.com within 12 hours of placing the order.