1. 30-Day Return Window

We want you to love your BelleChic footwear. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your package.

2. Return Conditions

To be eligible for a full refund or exchange:

• Footwear must be unworn, undamaged, and free from outdoor sole wear or odor.
• Items must be returned in their original packaging with protective wraps and intact tags/shoe boxes.
• Final clearance items marked "Final Sale" cannot be returned or refunded.

3. How to Initiate a Return

1. Email our customer care team at service@chenkecl.com with your Order Number and the reason for the return.
2. Our support team will provide return instructions and the designated return shipping address within 24 hours.
3. Ship the package with a traceable logistics method and share the tracking code with our team.

4. Refunds

Once we inspect and approve your return, your refund will be processed back to your original payment method within 3–7 business days.

5. Damaged or Defective Items

If your shoes arrive defective, damaged, or in an incorrect size/style, please contact us with clear photos within 48 hours of delivery. We will immediately arrange a free replacement or full refund.